NAAMTA is on a lifesaving mission, stopping at nothing to achieve excellence in the medical transport industry. It is not a medical transport organization in itself, but an accreditation firm that sets operating standards for the industry.
When someone requires emergency medical attention and transportation, nurses board an available aircraft, and the patient is flown to the appropriate care facility. During the flight, nurses attend to the patient and may even perform advanced procedures as required. These emergency situations can be incredibly complex and time sensitive, so very specific procedures must be followed to ensure optimal patient care.
By implementing NAAMTA’s standards, medical transporters can eliminate unnecessary complications during medical transport. The organization’s step-by-step procedure applies to every medical emergency and non-emergency scenario requiring aerial transport, and places a strong emphasis on being proactive and preventing reactive decisions.
To maintain these crucial procedures in patient care, NAAMTA continuously develops, improves and enforces its standards.
Web Apps: Crucial to the NAAMTA Mission
NAAMTA Program Director Amy Arndt is responsible for ensuring operations run smoothly and overseeing the core accreditation program content. Among her strategies, web apps have played a major role in reducing overhead while improving organizational communication. In particular, NAAMTA’s Learning Centre (NLC) and Member Site (NMS) are mission-critical applications.
The Learning Centre (NLC) gives NAAMTA members the opportunity to register for online courses, each of which offers curriculum focused on helping organizations maintain their accreditation. As new members joined, NAAMTA had to manually add each member along with security permissions that grant access to appropriate areas and courses.
The Member Site (NMS) provides members with news, updates, educational resources, registration forms and real-time support related to the accreditation program. As with the NLC, NAAMTA required staff members to manually create an account for each new user.
Both apps are invaluable to NAAMTA and its members, but every time a new member was added, a member of the team had to enter their information twice (once in each system). NAAMTA only has seven employees and no dedicated IT team to manage the apps, and every moment spent on the manual data entry could have been better spent on further developing their life-saving standard.
To solve this problem, Amy Arndt reached out to us to find a solution for reducing the time spent on managing the applications. After consulting with Amy and the NAAMTA team, we broke down the existing system into its core functions and issues:
- > NAAMTA has (and needs) two separate systems for members (NLC & NMS)
- > Members are organizations working to become NAAMTA accredited
- > Each individual in the member organizations is added to the system with a comprehensive profile and assigned security based on their organization
- > Exclusive to NLC, each staff member is assigned to an appropriate series of courses
- > NAAMTA members log in separately to NLC & NMS
- > A password change in one app can lead to confusion (for example: after changing their NMS password, user tries to enter that password into NLC, but it doesn’t work because they are separate systems)
- > Staff members are removed from NLC and NMS after leaving their respective organizations
With a better understanding of the current system and its shortcomings, we quickly brainstormed solutions. With Amy’s approval, we agreed on a technical solution that would reduce onboarding tasks by 50% while greatly increasing member satisfaction for both apps.
One App to Rule Them All
Our conclusion was simple: Develop a solution that automatically replicates member information manually entered into one app (NMS) to the second app (NLC). Additionally, after a member signs in to one app (NMS), they are automatically granted access to the second app (NLC) without needing to sign in again.
After four weeks of development, the proposed solution was complete and ready for use. NAAMTA quickly informed their clients of the great news on the home page of their website. By working with BlueberryCloud, NAAMTA staff and members have been able to increase their focus toward saving lives in the medical transport industry through the betterment of the NAAMTA standard.